Good questions.
Practical answers.

Staylovia is for registered hospitality companies, not individuals. An authorised company representative must provide a commercial registration number and a clear PDF, JPG, or PNG copy of the commercial registration, up to 5 MB. Applications without this document cannot be accepted. Documents are stored privately for review.

New company registration is temporarily paused. Our phased rollout grew from 50 to 100, then 200 companies. We are evaluating stability in the current 200-company phase before the next planned limit of 250 companies in total. Existing companies keep their access. You can join the waiting list; a reopening date has not yet been announced.

No. The waiting list records your company application for a future intake. It does not create a workspace, reserve a place, or guarantee acceptance. Commercial registration review and available capacity determine admission.

Verify your email using the message sent to your inbox, then follow the company approval screen. Your company details and commercial registration document are reviewed before access is approved. Once approved, the owner can set up buildings, room types, apartments, and staff access.

Create each building as a property. Add your own room types under it, then add the physical apartment codes belonging to each type. Keep virtual Overbooking rows separate; they do not increase the physical apartment count.

Yes. In Team, the owner can create an employee with a username, a temporary password, and selected permissions. Share those details privately. The employee must choose a new password at first sign-in. Email invitations remain available for colleagues who use email.

Access depends on their company permissions and plan. The owner can grant staff access to reservations, operations, partners, or finance. Employees with task-only access open their task workspace after signing in.

For an email account, use Forgot password on the sign-in screen. For a username-only employee account, ask your company owner to reset the temporary password, then choose a new password when you sign in.

The import workflow supports specific CSV and XLS reports from Agoda, Booking.com, Expedia, and Trip.com. Upload the original downloaded file, choose the correct building, and inspect the preview. Other report layouts may need adjustment before they can be supported.

Use the same building and source account reference. Review changed dates, statuses, cancellations, and amounts. Upload time alone does not prove a report is newer. Missing rows are not automatically cancelled.

No. Map variants such as a Studio non-refundable rate and a Studio flexible rate to your physical Studio type. Keep uncertain or mixed-room bookings unmapped until you can confirm their allocation.

Confirm what the reported amounts represent before using them as revenue. Keep unknown room counts unknown unless you have verified the report meaning. Unverified net amounts are identified in revenue reporting instead of silently treated as certain.

Yes. Use the separate apartment assignment import with a supported XLSX file after importing the reservations. Select the building and review exact booking-number and apartment-code matches. This updates assignments and move history; it does not replace guests, dates, prices, status, or the original booked room type.

Missing or ambiguous booking numbers, unknown apartment codes, changed stay dates, cancelled stays, incomplete multi-room allocations, and overlapping stays cannot be assigned automatically. Correct the matching details or handle those reservations individually. For a different physical room type, explicitly choose Upgrade when appropriate.

Open the stay and choose Move / upgrade apartment, or drag an eligible booking to an available target. Review the destination. If its type differs, choose Upgrade or Room change and enter the required context before confirming.

The apartment must be available for the entire stay. Conflict checks include reservations hidden by your current filters. Archived or otherwise ineligible apartments may not be selectable.

It is a holding row for a booking that still needs a real apartment or a partner arrangement. It creates no physical inventory and cannot be marked as an upgrade.

The original booked type remains visible alongside the current assigned type. The move record distinguishes upgrades from other room changes, so the team can understand why the assignment differs.

Yes. Use the calendar room-type ordering controls to arrange the groups in the order your team prefers. Your saved order keeps the layout familiar when you return.

Create a work order with one or more tasks, such as cleaning, maintenance, guest check-in, guest requests, inspection, or financial collection. Choose the building and apartment when relevant, add instructions and a checklist, and assign employees with the appropriate permissions.

In Team & automation, choose the building, select its apartments, and apply a primary cleaner and optional backup cleaner. Both eligible cleaners can see an unstarted shared cleaning task. The first person to start claims it, so it leaves the other cleaner's active task list.

Enable checkout cleaning in Team & automation and keep reservations and physical apartment assignments current. The stay calendar creates eligible tasks within your configured planning window. Departure must be confirmed before turnover cleaning can start. An in-stay cleaning request needs the required guest entry permission.

Employees open My tasks, start a job, complete its checklist, and submit the work. They can mark a task as blocked when they need help and report apartment issues with photos. Supervisor review applies when your operations settings require it.

Yes. The task history keeps earlier assignments and progress available with date filters. Partner work has its own history, where employees can see their completed or cancelled partner assignments.

No. An employee records the collection for finance review. Review and reconcile the receipt with the relevant financial record so the same money is not counted twice.

Enable Guest portal & services, then share your company-specific guest link. A guest enters the exact booking reference and arrival date for a confirmed reservation. They see their own stay details and available company services.

Yes. On the recorded check-in date, an eligible guest can confirm arrival and check-in. The confirmation is recorded for the property team. It does not grant entry instructions or confirm that an early-arrival request has been approved.

Your company chooses its service list, descriptions, service or price notes, and when each service is available. Examples include early check-in, makeup cleaning, luggage storage, or another guest request. Services can be limited to before check-in or during the stay.

The request becomes a work order for your operations team, and the guest can follow its progress. A request is not a guarantee that a time or service is available. Your team reviews and fulfils it through the task workflow.

New requests close at 12 noon on the checkout date, or earlier if departure is confirmed. The guest can view the stay until 6 pm that same day. Both times use the building's local time zone. Cancelled reservations or changed booking details can end the current session.

The service may be unavailable at that stage of the stay, disabled by your company, or dependent on a physical apartment assignment. In-stay services open after check-in is confirmed. The portal requires an active company with Operations tasks included in its plan.

It derives shared availability from the current calendar records and your configured room structure. You can set sharing limits and close selected dates to partners. Keep imports and apartment assignments current so the calculation reflects your operation.

No. Requests and counteroffers do not hold a room. The system checks availability again at confirmation. A previously displayed room can become unavailable before the request is accepted.

Yes. Set discounts, rate visibility, offer permissions, and Instant Take separately for each partner. Terms are directional: what you offer them can differ from what they offer you.

A confirmed incoming partner booking is linked to a reservation and appears in the stay calendar. Its commercial agreement remains in Partner network, where relevant booking changes and payments are managed.

Yes. Both companies need an active partnership and Operations tasks in their plan. The receiving company first enables the kinds of work it accepts from you: cleaning, guest check-in, or guest requests. Send an eligible task with the instructions you want to share.

The receiving company's supervisor reviews the request and accepts it with an employee from their own team, or declines it. The assigned employee updates the work, and a supervisor can review the result. The original task stays linked to your company.

The task title, checklist, building, apartment, due time, and instructions you explicitly share. Partner task access does not open your reservation finances, guest contact details, or private work-order notes. Add any instructions the other team genuinely needs before sending.

Before work starts, withdraw the request to return it to your own team. Once work has started, cancelling partner work also cancels the original task; coordinate with the other supervisor first. Source stay or schedule changes can stop delegated work and require a new task.

Check-in includes eligible booking value when arrival falls in the selected period. Check-out uses departure dates. Daily spreads eligible value over occupied nights, excluding the checkout day, and includes the nights inside your selected period. These are revenue views, not proof of money received.

Set a monthly amount, first month, optional last month, and due day. Each generated month has its own expense and balance. Shorter months use their last day when needed. Pause a schedule to stop future generation; create a new schedule when the amount changes.

Choose Selected apartments, select their building, and tick the physical apartments. The total is split equally with exact cent rounding. Choose Whole building or General company cost when an apartment split would not represent the expense correctly.

Use a clear JPG, PNG, or WebP image up to 8 MB. Compare the suggested details with the receipt, correct anything missing or inaccurate, choose the allocation, and confirm. You can enter details manually when extraction is unavailable.

No. A payment reduces the expense balance; the cost is counted once. Partner payments also stay linked to their agreement. Money is paid through your usual external method, not transferred by Staylovia.

Some general company expenses or partner room costs have no local building allocation. The filtered report shows the costs attributable to that building and identifies excluded amounts separately. Compare the company-wide view when reviewing the overall result.

Review your competitor listings and room mappings, then enter observations or import the supplied CSV format. A permitted automated feed can be configured by the administrator. Adding a listing URL alone does not connect a collector.

A precise comparison needs matching search conditions, known mandatory fees, a compatible room mapping, and suitable freshness. Incomplete observations may remain in history while being excluded from comparable market metrics.

It describes availability for that particular search, not the competitor's full inventory. An unknown quantity stays unknown, and collection failures are never treated as sold-out evidence.

Staylovia records your decision and its supporting reasons. Approval does not automatically change prices on OTAs or in your partner network. Apply any chosen rate through the appropriate selling channel.