A service list that fits your property
Offer the services you provide, arrange their order, and turn them on or off. Add helpful descriptions and pricing notes so the guest knows what they are asking for.
A WARM WELCOME. A SIMPLE NEXT STEP.
Their stay. A little easier.
Give guests your company’s own stay page. They can open their booking, confirm arrival on check-in day, and request the services your team actually offers.
YOUR GUEST’S STAY SPACE
Guest viewA warm welcome, Alex.
The Gardens ResidenceCozy Studio
Check-in14 Oct
Check-out17 Oct
Arrival confirmedYour property team can see you have arrived.
Room refresh
Extra towels
Luggage storage
Example services · availability and approval are set by your property team.
Booking number and arrival date sign-in
Arrival confirmation on check-in day
Your own service list and request availability
THE WORKFLOW
From a welcome link to a request your team can follow.
Enable the portal for your company, choose the available services, and share your company-specific link. Guest requests become work for the team, with a visible status for the guest.
Read the practical guideChoose what your company offers
Add services such as early check-in, room cleaning, luggage storage, or guest assistance. Set descriptions, price notes, and whether a service is available before check-in, during the stay, or in either phase.
Share your guest link
Guests open your company’s link and enter their booking number and arrival date. A matching confirmed reservation opens its stay details, property information, and allocated apartments.
Confirm arrival and request a service
On their arrival date, guests can confirm arrival and check-in. Services configured for in-house guests then become available. They can add request notes and, when relevant, select their assigned apartment.
Keep the team and guest informed
Requests enter your operations workflow and the guest can follow their status. New requests close at 12 noon on checkout day, or earlier when departure is confirmed; booking access ends at 6pm that day.
A request with a place to go
Guest requests create operational work and notify supervisors. Cleaning requests for an allocated apartment can use its configured cleaning team.
Clear times for the end of a stay
Requests close at 12:00 and portal access ends at 18:00 on the checkout date, using the property’s local time zone. Guests can still view their stay between those times.
A LITTLE MORE DETAIL
Good to know.
Clear answers before you get started.
Where does a guest sign in?
Use the company-specific guest link provided by the property. Guests enter the booking number and arrival date; they do not create a company or employee account. The company must have enabled its portal.
Does confirming arrival guarantee early access to an apartment?
No. The button records arrival and check-in on the arrival date. Early access, keys, and any additional charges still need to be agreed with the property team. An early check-in request is a request for approval.
Can each company choose different services?
Yes. Each company manages its own active services, descriptions, price notes, service phase, and apartment requirements. The guest sees that company’s available offerings.
What happens at checkout?
New requests stop at 12 noon on the checkout date, or earlier after confirmed departure. Guests can view the booking until 6pm on the same date. These times use the property’s time zone, and cancelled or removed bookings no longer have access.
Does requesting a service take payment?
No. A service can show a pricing note, but the portal does not charge the guest. The team confirms availability, arrangements, and any payment separately.
ROOM FOR A BETTER WORKDAY
Bring your operation together.
Your stays, team, guests, and partners. One connected place to work.