Keep the source visible
Filter reservations by building, channel, stay dates, and status. Open a record to see the details behind a stay.
YOUR RESERVATION DESK
Many sources. One clear list.
Bring channel reports, manual bookings, and confirmed partner stays into one working list. Review booking changes, then place existing stays in the right apartments with a separate assignment import.
RESERVATION IMPORT
Review. Then bring it in.
The Gardens Residence
New reservationsReady to add24
Changed reservationsReview changes03
Already up to dateNo duplicates18
Cancellations and changes stay under your control.
Reviewed channel imports and repeat uploads
Separate XLSX import for apartment assignments
Room types kept separate from rate plans
THE WORKFLOW
Import with context. Confirm with confidence.
Choose the building and source account, then preview what the report will add or change. A new upload is a chance to review the facts, not an instruction to overwrite every reservation.
Read the practical guideChoose the source
Select the building and upload the original supported report from Booking.com, Agoda, Expedia, or Trip.com. Keep the same source account reference for future uploads.
Match your room types
Map channel room names to your own room types. Different rate plans can belong to the same type; uncertain or mixed rooms can stay unmapped for review.
Review the differences
See new, changed, unchanged, and invalid rows. Check cancellations and amount meanings carefully before approving changes.
Give existing stays their apartments
If another system holds your apartment allocations, upload its supported XLSX assignment report. Match booking references and apartment codes, review conflicts, and approve the moves you want.
Reuploads without duplicate work
Matching reservation references identify existing records. Missing rows are not automatically treated as cancelled bookings.
Apartment assignments, separately reviewed
Assignment imports update apartment allocation and movement history. Dates, prices, booking status, source, guest details, and the original booked type stay unchanged. Record type changes as Upgrade or Room change.
A LITTLE MORE DETAIL
Good to know.
Clear answers before you get started.
Does importing connect my OTA account?
Imports use files you download from the supported platforms. They do not create a live channel-manager connection or automatically send inventory and prices back to an OTA.
What if I upload the same report again?
Staylovia matches reservations within the selected source account and building. Unchanged rows remain unchanged, while changed records are shown for your review. Use the same account reference each time.
Can I add a booking without a report?
Yes. Add a manual reservation and choose its building, room type, stay dates, and other required details. Partner-linked stays remain connected to their original partner agreement.
Will any channel-manager spreadsheet assign my apartments?
Use the supported XLSX assignment format with booking references and apartment codes. Eligible existing single-room reservations are matched within the selected building and source. Missing, ambiguous, multi-room, conflicting, or inconsistent rows need review; this import does not create bookings.
Can I correct a reservation or recover a deleted one?
Users with the relevant permissions can edit eligible reservations, move records to reservation trash, and restore them. Permanent deletion is a separate action. Partner-linked bookings keep their agreement controls.
ROOM FOR A BETTER WORKDAY
Bring your operation together.
Your stays, team, guests, and partners. One connected place to work.